What I learned from customers this week.

  1. We ship great features, at velocity, but we need to ship less and focus more on refining the experience of the core.
  2. Our perception of hard to crack use cases is misaligned with the user feedback we’re receiving.
  3. Customers want a more tailored onboarding experience.
  4. Email sucks, SEDNA is awesome.

--

--

Leigh Steed-Middleton

Category Designer fixing email. SVP Product at SEDNA based in London. ex MD Signal Noise part of The Economist Group | keen runner & cyclist.