What I learned from customers this week — 21.02.2022–25.02.2022Customers will blame themselves for not extracting value from a system, as though it’s their fault they cannot use the product as intended…Feb 25, 2022Feb 25, 2022
Trading time for outcomes.Why traditional organisational structures are killing innovation.Feb 25, 2022Feb 25, 2022
What I learned from customers this week – 22.11.2021–26.11.2021It’s really hard, for SaaS businesses and their customers, to create frictionless onboarding and low-touch launches.Nov 26, 2021Nov 26, 2021
R.I.P. SMTP. Long live email.Email is here to stay. It is the most commonly used form of internet-based communication on the planet. We don’t even think about how email…Nov 19, 2021Nov 19, 2021
What I learned from customers this week.We ship great features, at velocity, but we need to ship less and focus more on refining the experience of the core.Nov 19, 2021Nov 19, 2021
Introducing Data Design: where it came from and what it can do.Data is at the heart of our global economy. In some senses, it practically is our economy. And it’s equally inescapable throughout society…Mar 14, 2021Mar 14, 2021